Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the HauliK platform, including the HauliKweb dashboard, the HauliK Driver mobile applications for iOS and Android, and any related websites, APIs, integrations, notifications and support channels (together, the "Service").

The Service is operated by Mat Mad LTD (Company No. 09270153), a company registered in England & Wales, with registered office at Swadlincote, UK("we", "us", "our"). The Service is provided on a business-to-business basis to UK transport operators and their authorised users.

By creating an account, accessing or using the Service, or by allowing your drivers or other personnel to do so, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

In these Terms:

• "Customer", "you" or "Operator" means the transport business or other organisation that subscribes to the Service.
• "Authorised User" means any individual the Customer permits to use the Service, including owners, admins, dispatchers, mechanics, transport managers and drivers.
• "Driver" means an Authorised User invited by the Customer to use the HauliK Driver mobile app.
• "Customer Data" means data, records, photos, signatures, location data, messages, documents and other content submitted to or generated through the Service by or on behalf of the Customer.
• "Subscription" means a paid plan giving the Customer access to the Service.
• "Trial" means a free evaluation period.
• "Stripe" means Stripe Payments Europe, Ltd. or its affiliates, our payment processor.

HauliK is a UK B2B Software-as-a-Service (SaaS) platform that provides record-keeping, workflow and compliance-support tools for road transport operators, including digital walkaround checks, defect reporting, photo evidence, signatures, foreground location evidence, jobs, proof of delivery, messaging, driver accounts, document storage and related administrative features.

The Service consists of the HauliKweb dashboard and the HauliK Driver mobile applications for iOS and Android. The HauliK Driver apps are companion apps to the web dashboard. Drivers are invited to the Service by their Operator and sign in with credentials issued through the Operator's account — there is no public sign-up from within the mobile apps.

HauliK is actively developed. Features may be added, updated, modified, replaced or removed from time to time. We do not warrant that the Service will be uninterrupted, error-free, free from defects or that it will meet any specific operational or compliance outcome.

You may only use the Service if you operate a legitimate business in the road transport sector or a related field, you are aged 18 or over, and you have full legal capacity and authority to enter into these Terms on behalf of your organisation.

By accepting these Terms, you warrant that you have authority to bind your organisation and that the information you provide about your organisation, fleet, users and drivers is accurate and lawfully held.

The Service is intended for business use only and is not aimed at consumers within the meaning of the Consumer Rights Act 2015.

You are responsible for maintaining the security and confidentiality of all account credentials used to access the Service. You must not share passwords, and you must notify us immediately at info@matmad.co.uk if you suspect any unauthorised access.

Operator accounts may create, manage, suspend and remove Authorised User accounts, including Driver accounts, within their organisation. The Operator is responsible for the acts, omissions, configuration choices, uploads and instructions of all Authorised Users under its account, including those of any Driver, dispatcher, admin or third party granted access.

You must ensure that each Authorised User is informed of, and uses the Service in line with, these Terms and your own internal policies.

Your use of the Service is also subject to the separate Acceptable Use Policy, which is incorporated into these Terms by reference.

You agree not to, and not to permit any Authorised User to:

• use the Service for any unlawful, fraudulent, harmful, harassing, discriminatory or infringing purpose;
• upload false, misleading, falsified or fraudulent compliance, inspection, defect, job, signature, location or photographic records;
• attempt to gain unauthorised access to the Service, other customers' data, our infrastructure, or any underlying system;
• interfere with, disrupt, overload, probe or stress-test the Service or its infrastructure;
• reverse-engineer, decompile, disassemble, scrape, copy or create derivative works of any part of the Service, except to the extent permitted by mandatory law;
• resell, sublicense, rent, lease or otherwise make the Service available to third parties outside your organisation without our prior written consent;
• use the Service to send spam, unsolicited messages, malware or harmful code;
• upload unlawful, offensive, infringing, malicious or irrelevant content;
• share accounts or allow one user account to be used by multiple people;
• attempt to bypass row-level security, storage controls, authentication, authorisation or rate limits;
• store special category personal data unless this has been lawfully assessed and agreed where required;
• use the Service for safety-critical real-time navigation, vehicle control or emergency response;
• use the Service to monitor, track, harass or unlawfully surveil any individual, including drivers or employees;
• use the Service in breach of any export-control, sanctions, employment, data-protection or transport law;
• use the mobile apps while driving or where doing so would be unsafe, illegal or contrary to your own policies.

We may investigate suspected breaches of this clause and take any action we reasonably consider appropriate, including warning, restriction, suspension or termination.

HauliK is record-keeping, workflow and compliance-support software. It is DVSA-aligned and designed to support UK operators with their record-keeping. It is not an official DVSA system, is not DVSA-approved or DVSA-certified, and does not certify any vehicle, trailer or driver as roadworthy, compliant or fit for use.

The Service does not replace, and must not be relied upon in place of:

• the judgement, qualification or supervision of a transport manager;
• qualified engineering inspection or maintenance provider judgement;
• DVSA, Traffic Commissioner, DfT, HSE or other regulator guidance;
• independent legal, tax, employment or compliance advice;
• the Operator's own internal policies, training and supervision.

Alerts, dates, reminders, status labels, dashboards, scoring, reports and similar outputs are provided as assistance only. They must always be independently checked by the Operator. The Operator remains solely responsible for roadworthiness, O-licence compliance, driver licensing and CPC, drivers' hours and working-time records, PMI intervals, defect rectification, safe loading, safe operation, and the legal retention of records.

We make no representation or warranty that use of the Service will avoid enforcement action, regulatory penalties, O-licence action, prohibition notices, prosecution, fines or other legal or operational consequences.

Where the Service is used to process personal data about Drivers or other Authorised Users (including names, contact details, signatures, photos, foreground location data attached to checks or jobs, timestamps, messages and uploaded documents), the Operator is the controller of that personal data and HauliKacts as processor on the Operator's behalf, as further described in the Privacy Policy.

The Operator is responsible for:

• establishing and maintaining a valid lawful basis under UK GDPR for processing Driver and Authorised User personal data;
• issuing a clear driver / staff privacy notice explaining how the Service is used, what is recorded, why, and for how long;
• complying with employment law, working-time, drivers' hours, monitoring at work, equality and data-protection obligations;
• obtaining any consents or carrying out any impact assessments that may be required;
• ensuring the Service is not used for unlawful employee monitoring, harassment, discrimination or unlawful surveillance.

The Service is designed for operational use during working tasks. The HauliK Driver apps capture foreground location evidence at the point a Driver completes specific actions (such as a walkaround check, defect report or proof of delivery). The Service does not perform continuous background tracking of Drivers.

You are responsible for the accuracy, completeness, quality, legality and reliability of all Customer Data entered into or uploaded to the Service, whether entered by you, your Authorised Users, your Drivers, or any third party acting on your behalf.

We do not independently verify Customer Data. In particular, we do not verify the authenticity, accuracy or completeness of vehicle records, walkaround checks, defect reports, signatures, photos, timestamps, location data, job records, proof of delivery, messages, documents or any compliance records submitted through the Service.

The Operator is solely responsible for reviewing, validating, correcting and retaining the records it requires to evidence compliance with applicable law. Imported jobs, customers, locations and other bulk-imported records must be checked by the Operator before dispatch, billing, reporting or operational use. Imported jobs, customers, locations and other bulk-imported records must be checked by the Operator before dispatch, billing, reporting or operational use.

Photos, digital signatures, foreground location data, uploaded documents and similar content captured or stored through the Service are operational evidence to support the Operator's record-keeping. They do not by themselves constitute proof of legal or regulatory compliance.

You grant HauliK a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Customer Data solely for the purposes of (i) providing, securing, maintaining and improving the Service, (ii) producing aggregated or anonymised analytics, and (iii) complying with our legal obligations. We do not sell Customer Data and will not share it for third-party marketing.

You warrant that you have all rights, permissions and lawful bases necessary to upload Customer Data to the Service and to allow us to process it as described in these Terms and the Privacy Policy.

HauliK is offered on a paid subscription basis. Current plans and pricing are published at haulik.co.uk/pricing. Subscriptions are billed on a monthly rolling basis through Stripe unless otherwise agreed in writing.

New self-service accounts may be offered a free Trial. No payment card is required to start a Trial. At the end of the Trial, continued use of paid features requires a valid Subscription and payment method. If no Subscription is taken out, the account may be suspended until a valid payment method is added.

All fees are stated exclusive of VAT and other applicable taxes, which (where chargeable) will be added at the prevailing rate.

No in-app purchases. Billing is operator-managed via the web dashboard only. Drivers using the HauliK Driver mobile apps never purchase anything in-app and are never shown a paywall in the mobile apps.

Pricing is calculated on a per-vehicle basis (and, where applicable, on related derived limits such as trailers and drivers). You are responsible for keeping your vehicle quantity, plan and account configuration accurate at all times.

Increasing your vehicle quantity, upgrading your plan or enabling additional paid features may result in immediate, additional or pro-rata charges through Stripe. Reducing your vehicle quantity changes the quantity used for future renewals and does not normally create an automatic credit for unused time in the current billing period. You are responsible for any changes made by your Authorised Users, including unintentional changes.

We are not obliged to refund charges that result from your own configuration of vehicle quantity, plan or features, except where required by law.

We may change subscription fees, per-vehicle rates, plan pricing, feature charges, module charges or add-on charges from time to time. For existing paying Customers, we will give at least 30 days' advance notice of a price increase by email, in-app notice, dashboard notification or other electronic means.

Unless we state otherwise, a price change will take effect from the start of the first full billing period after the notice period ends. If you do not agree to a price change, you may cancel your Subscription before it takes effect in accordance with clause 16. Continued use of the Service after the price change takes effect constitutes acceptance of the new fees.

We may introduce optional paid add-ons, modules or features in future. Use of any such add-on is optional and will be subject to its own pricing and any additional terms presented at the time of activation.

Where a Subscription payment fails (for example because of an expired card, insufficient funds, a chargeback, an incorrect billing detail or a bank decline), Stripe or our payment provider may automatically retry the payment in line with its standard recovery process.

If a payment remains unpaid, we may restrict or suspend access to paid and operational features of the Service, while keeping the billing, profile and support areas reasonably accessible so that the issue can be resolved. We may also send reminder communications.

To the maximum extent permitted by law, we are not liable for any loss, downtime, missed deadline or operational disruption arising from suspension or restriction caused by failed payment, expired card, insufficient funds, chargeback or incorrect billing details.

Where the Service is provided against a manual invoice rather than (or in addition to) an automated Stripe payment, invoices are payable by the due date stated on the invoice. Time of payment is of the essence.

In respect of any undisputed business-to-business invoice that is paid late, we reserve the right to claim statutory interest, fixed sum compensation and reasonable debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) and any related regulations, unless a different contractual remedy has been agreed in writing.

Subscriptions renew automatically each billing period unless cancelled. You may cancel a Subscription at any time via the Billing section of your account or via the Stripe customer portal. Cancellation takes effect at the end of the then-current billing period; you retain access until that date.

Except where required by law, fees paid are non-refundable, including for partial periods, unused features, unused vehicle capacity, or periods following downgrade, cancellation or termination.

You are responsible for exporting any Customer Data you need to retain for legal, regulatory, DVSA, O-licence, employment or accounting purposes. HauliK should not be treated as your sole legal archive unless a written contract expressly says so. We strongly recommend that you carry out regular exports during the life of your Subscription.

After cancellation or termination of your account, you may have limited access to export Customer Data for a reasonable period, typically 30 days, unless a longer or shorter period is required by law or set out in the Privacy Policy. After that period, Customer Data may be deleted or anonymised, subject to legal, accounting, audit, security and compliance retention requirements that apply to us.

For requests relating to account closure, data export or deletion, please use /data-deletion or contact info@matmad.co.uk.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference and which describes our role as a processor of personal data on the Operator's behalf, the technical and organisational measures we apply, and the provider, hosting and international-transfer information currently available. Exact sub-processor, hosting-region and transfer details remain subject to operational verification and legal review.

You retain ownership of Customer Data. We process Customer Data only to provide, secure and improve the Service, to comply with our legal obligations, and as set out in the Privacy Policy.

We may set and enforce reasonable limits on file size, total storage, upload frequency, file types, message volume and similar matters, and may change these limits from time to time. We will use reasonable efforts to communicate material changes in advance.

We may remove, restrict access to, or refuse to store files or content that we reasonably believe to be unlawful, harmful, excessive, irrelevant to the Service, malicious, or a security risk. Where reasonably practicable, we will give you notice and an opportunity to export affected content.

You remain responsible for exporting and retaining any records required for legal, regulatory or compliance purposes. See clause 17 and the Privacy Policy for retention details.

The Service is provided using third-party platforms and providers, which may include (without limitation) Stripe (payments), Supabase (database, authentication and storage), Vercel (hosting and edge infrastructure), Expo and the Apple App Store and Google Play Store (mobile app distribution), email and notification providers, and other similar services.

We are not responsible for the acts, omissions, outages, latency, downtime, compatibility, pricing, policy changes, app store review delays, payment failures or limitations of any third-party provider, network or platform outside our reasonable control. Where you interact directly with a third-party provider (for example a Stripe billing portal), the relevant third-party terms and privacy notice may also apply to you.

The HauliK Driver iOS and Android apps are distributed via the Apple App Store and Google Play. Availability depends on those stores' policies, on device compatibility, on supported operating system versions, on network conditions and on the user keeping the app up to date.

We may require Authorised Users to update the app to a current supported version. Older or unsupported versions may stop functioning correctly or at all. We do not warrant uninterrupted or error-free delivery of the mobile apps.

The mobile apps do not include in-app purchases. All billing is managed by the Operator through the web dashboard. Drivers are invited Authorised Users and do not transact through the apps.

Standard support is provided by email at info@matmad.co.uk during UK business hours. We aim to respond within a reasonable time but do not guarantee specific response or resolution times unless agreed in writing.

We may carry out planned or emergency maintenance from time to time and will use reasonable efforts to schedule planned maintenance to minimise disruption.

We aim to keep the Service available but do not guarantee that the Service will be uninterrupted, timely, secure or error-free. The Service is provided on an "as available" basis. Our general availability position is explained in the Service Availability Policy.

We may, at any time, add, modify, suspend, discontinue or remove any part of the Service, any feature, integration or module, where we reasonably consider it necessary for technical, legal, commercial, security or operational reasons. Where a change is material and adverse to active paying Customers, we will give reasonable advance notice where practicable.

The Service, including all software, code, designs, user interfaces, layouts, documentation, content, trademarks, logos and branding, is owned by us or our licensors and is protected by intellectual property laws. Nothing in these Terms transfers any intellectual property right in the Service to you.

Subject to your continued compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business operations during the term of your Subscription.

You retain ownership of Customer Data. You grant us the licence described in clause 10 to process Customer Data for the purposes of providing the Service.

Each party may receive non-public information from the other in connection with the Service ("Confidential Information"). Each party agrees to keep the other's Confidential Information confidential, to use it only for the purposes of these Terms, and to protect it using at least the same standard of care it uses for its own confidential information.

Confidential Information does not include information that is or becomes publicly available without breach, was lawfully known before disclosure, is independently developed, or must be disclosed under applicable law (in which case the receiving party will, where lawful, give the other party reasonable notice).

You agree to indemnify, defend and hold harmless Mat Mad LTD (Company No. 09270153), HauliK and our officers, employees, contractors and agents from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• your or your Authorised Users' use of, or inability to use, the Service;
• Customer Data, including photos, signatures, location data, messages, documents and uploaded content;
• any breach by you or your Authorised Users of these Terms;
• any breach by you of any applicable law or regulation;
• your fleet operations, transport activities or service provision to third parties;
• any claim brought by a Driver, employee, worker, contractor or other third party in connection with your use of the Service or your employment, monitoring or operational practices;
• your failures or alleged failures relating to roadworthiness, O-licence, DVSA, Traffic Commissioner, drivers' hours, working-time, health-and-safety, employment or other compliance obligations;
• any unlawful processing of personal data by you or on your behalf.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including any implied warranty of satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, reliability or that the Service will be uninterrupted or error-free.

We do not warrant that the Service will guarantee compliance with DVSA requirements, O-licence obligations, drivers' hours rules, working-time rules, health-and-safety law, employment law, data-protection law or any other regulation. The Service is a support tool, not a substitute for the Operator's judgement, professional advice or regulatory obligations.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under section 2(3) of the Consumer Protection Act 1987 to the extent it applies.

Subject to the paragraph above, to the maximum extent permitted by law, we shall have no liability for any of the following types of loss, whether direct or indirect and whether arising in contract, tort (including negligence), breach of statutory duty or otherwise:

• loss of profits, revenue, business, sales, opportunity, goodwill or reputation;
• loss of anticipated savings or expected outcomes;
• loss of, or damage to, data, records, evidence or backups;
• loss of, or damage to, contracts or contract opportunities;
• vehicle downtime, missed delivery or collection windows, missed inspections or scheduled work;
• enforcement action, regulatory penalties, fines, prosecution costs;
• O-licence variation, curtailment, suspension or revocation;
• DVSA, Traffic Commissioner, DfT, HSE or other regulator action;
• any indirect, special, incidental, consequential, exemplary or punitive loss.

Subject to the first paragraph of this clause, our total aggregate liability arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (a) the total fees actually paid by the Customer to us under these Terms in the twelve (12) month period immediately preceding the event giving rise to the claim, and (b) one hundred pounds sterling (£100) where no fees have been paid.

You may terminate your Subscription by cancelling it in accordance with clause 16.

We may suspend or terminate your access to the Service, in whole or in part, with immediate effect where:

• you materially breach these Terms (including any Acceptable Use restriction) and, where the breach is capable of remedy, fail to remedy it within a reasonable period of being notified;
• any fee is unpaid after its due date;
• we reasonably believe your use of the Service creates a security, legal, regulatory or reputational risk;
• your use is fraudulent, unlawful, abusive, or places excessive load on the Service;
• we are required to do so by law, regulator order or court order;
• we decide to discontinue the Service or a material part of it.

On termination: (i) your right to access the Service ends; (ii) any fees accrued up to termination remain payable; (iii) clauses that by their nature should survive termination (including Customer Data accuracy, intellectual property, confidentiality, indemnity, disclaimers, limitation of liability, governing law and jurisdiction) will survive; and (iv) clause 17 (Data Export and Retention After Cancellation) applies.

We shall not be liable for any delay or failure to perform our obligations under these Terms to the extent caused by events outside our reasonable control, including (without limitation) internet outages, cloud, hosting or infrastructure provider failures or degradation, app store outages or review delays, strikes or industrial action, power failures, cyber-attacks or other security incidents, telecommunications failures, changes in law or regulator action, government action, pandemics, fires, floods, storms, war or other natural or man-made events.

You may not assign, transfer, charge, sub-contract or otherwise dispose of your rights or obligations under these Terms without our prior written consent. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to a member of our group or in connection with a sale, merger, reorganisation or transfer of all or part of our business or assets.

We may give notices to you by email to the address associated with your account, by in-app or dashboard notification, via the billing portal, or by other electronic means. Notices are deemed received when sent, unless we have reason to believe they were not received.

You must keep your account contact details, billing details and Authorised User list accurate and up to date. You may give us notices by email to info@matmad.co.uk.

We may update these Terms from time to time, for example to reflect changes in the Service, in third-party providers, in our business, in security or fraud-prevention practice, or in law or regulation.

Where a change is material, we will give reasonable notice by email, in-app notification, dashboard notification or other electronic means before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your Subscription before the change takes effect in accordance with clause 16.

These Terms, together with the documents and policies they incorporate by reference (including the Privacy Policy, Acceptable Use Policy, Data Processing Agreement and Service Availability Policy), set out the entire agreement between you and us in relation to the Service and supersede any previous agreement on the same subject. No reliance is placed on any statement, representation, warranty or understanding not expressly set out in these Terms.

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will continue in full force. Our failure or delay to exercise any right or remedy is not a waiver of it. Nothing in these Terms creates a partnership, agency or joint venture between the parties.

Save where expressly provided, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

For any questions about these Terms, please contact us:

Mat Mad LTD (Company No. 09270153)
Swadlincote, UK
Email: info@matmad.co.uk
Or via our contact page.