Terms of Service

HauliKprovides fleet management software for UK transport operators, including digital walkaround checks, job management, proof of delivery, defect reporting and driver communication tools (the "Service").

The Service is currently in beta. Features may change, be added or removed during the beta period. We will give you reasonable notice of any significant changes.

To use HauliK as an operator (owner, admin or dispatcher), your organisation must be a legitimate transport operation. You must be at least 18 years old and have authority to bind your organisation to these terms.

Driver accounts are created by the operator and are subject to these terms as well as any internal policies set by the operator.

You are responsible for maintaining the security of your account credentials. Do not share your password with others. You must notify us immediately at info@matmad.co.uk if you suspect any unauthorised access to your account.

Operator accounts may create and manage driver accounts within their organisation. The operator is responsible for the activity of all accounts under their organisation.

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service
• Upload false, misleading or fraudulent compliance records
• Interfere with or disrupt the Service or its infrastructure
• Reverse-engineer, decompile or disassemble any part of the Service
• Resell or sublicense access to the Service to third parties without prior written consent

HauliKis a compliance support tool. It is not a substitute for proper transport management, qualified engineering judgement, or legal advice. You remain fully responsible for your fleet's compliance with all applicable UK regulations.

HauliK is designed to help UK operators manage their compliance records. However, we make no warranty that use of the Service guarantees compliance with DVSA requirements, O-licence obligations, or any other applicable regulation.

You remain solely responsible for ensuring your fleet meets all legal requirements. We strongly recommend consulting the DVSA's published guidance and, where necessary, a qualified transport consultant or solicitor.

During the beta period, the Service is provided free of charge. The beta period will end at a date to be determined by HauliK. We will give all beta users at least 4 weeks' notice before introducing any charges.

During beta, you acknowledge that the Service may have bugs, incomplete features or reduced availability. We will use reasonable efforts to maintain service quality but cannot guarantee uninterrupted access.

After the beta period, continued use of the Service will require a paid subscription. Pricing and payment terms will be communicated before the end of the beta period.

There are no minimum contract terms. Subscriptions are on a monthly rolling basis and can be cancelled at any time. No refunds are given for partial months.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these terms by reference.

You retain ownership of all data you upload to the Service (vehicle records, check data, driver information, etc.). HauliK processes this data only to provide the Service and as described in the Privacy Policy.

We implement appropriate technical and organisational measures to protect your data. Your data is stored in the United Kingdom and processed in accordance with UK GDPR.

The HauliK platform, including all software, design, content and trademarks, is the intellectual property of HauliK and its licensors. Nothing in these terms transfers any intellectual property rights to you.

You grant HauliK a limited, non-exclusive licence to use data you upload solely to provide the Service. We will not sell or share your data with third parties for commercial purposes.

We aim to keep the Service available at all times but cannot guarantee uninterrupted access. We will carry out maintenance at times that minimise disruption and will notify you in advance of planned downtime where possible.

HauliK is not liable for any loss arising from service unavailability, including but not limited to operational disruption or missed compliance deadlines.

To the maximum extent permitted by law, HauliK's liability to you for any cause of action is limited to the amounts paid by you for the Service in the 12 months preceding the claim.

HauliK is not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, or business, arising from your use of the Service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under applicable law.

You may close your account at any time by contacting us at info@matmad.co.uk. We will delete your data in accordance with our Privacy Policy.

HauliK may suspend or terminate your account if you breach these terms, fail to pay subscription fees, or if we decide to discontinue the Service. We will give reasonable notice where possible.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. We will notify you of material changes by email or via the platform. Continued use of the Service after notification constitutes acceptance of the updated terms.

For any questions about these terms, please contact us at info@matmad.co.uk.