Service Availability
Availability, maintenance, provider dependencies and customer continuity responsibilities.
Last updated: 3 June 2026
No standard SLA unless agreed in writing
HauliK uses reasonable efforts to keep the service available. We do not offer a public uptime guarantee, service credit or strict SLA unless a separate paid contract expressly includes one.
1. Availability Position
The service is provided on an "as available" basis. Availability can be affected by planned maintenance, emergency maintenance, third-party provider outages, mobile networks, internet providers, app stores, security incidents, customer device problems or events outside MAT MAD LTD's reasonable control.
2. Key Dependencies
- Supabase for database, authentication and storage;
- Vercel for web hosting, CDN and edge/server infrastructure;
- Stripe for subscriptions, billing portal and payment events;
- Resend or other transactional email providers for account and support email;
- Expo, Apple App Store and Google Play for mobile build, distribution and update workflows;
- domain, DNS, internet, mobile network and customer device availability.
3. Maintenance and Changes
We may carry out planned or emergency maintenance and may update, change, retire or replace features where needed for security, reliability, legal, technical or commercial reasons. We use reasonable efforts to reduce disruption and to communicate material planned changes where practicable.
4. Customer Contingency
Customers should maintain local contingency procedures for checks, defect reporting, job dispatch, proof of delivery and legally required records if HauliK is unavailable. Customers should regularly export records they must keep for legal, regulatory, insurance, accounting or company-policy reasons.
5. Support
Standard support is provided by email at info@matmad.co.uk during UK business hours. Unless a separate contract says otherwise, response and resolution times are not guaranteed.